Our Services
Your Success Is Our Mission
Ensuring Compliance, Reproducibility and Reliability of Your Results
Your Life-Cycle Service Partner that understand the challenges you face as you strive for compliant, reliable, and accurate laboratory data and help you to obtain faster and constantly reproducible results.
We are proud that Smarteq is recognized as one of leading suppliers of laboratory equipment. However, we are aware that supplying world-leading laboratory equipment is only half of our mandate.
With our certified services we guarantee the longevity of your equipment and reduce equipment downtime , offering comprehensive service over the whole life cycle of your equipment – from the first hello on the phone, up to the last moment our engineer leaves your lab, with your equipment working as exactly as it should.
Preventive Maintenance Service Contracts
We offer scheduled P.P.M visits with reporting, according to equipment manufacturers procedures, Our Service Team is equipped with high performance measurement and maintenance tools , to insure continuous precise performance of your equipment
Calibration & Qualification
To ensure accuracy and compliance, we provide calibration and qualification services for your equipment. Our team follows stringent protocols to verify that your instruments are operating within required specifications, helping you maintain regulatory standards and industry best practices.
Repair & Maintenance
Our team is on hand to provide technical guidance and support in the unlikely event that instrument problems arise. We conveniently manage the logistics to provide you with original spare parts quickly if needed.
Training & Support
We provide on-site and remote training programs for your team, ensuring that they are fully equipped to operate and maintain your laboratory equipment efficiently. Our training sessions are designed to improve user competence and enhance the performance of your equipment.
After-Sales Support
At Smarteq, our relationship with clients extends well beyond the point of sale. We offer ongoing after-sales support to ensure that you receive the assistance you need at every stage of your equipment’s lifecycle. From troubleshooting to upgrades and replacements, we are here to support you.
Professional Support When You Need It
Our team is on hand to provide technical guidance and support in the unlikely event that instrument problems might arise. We conveniently manage the logistics to quickly provide you with original spare parts if needed.
If you have questions about our service offerings or are in need of technical support, we are here for you. Just provide detailed information in our contact form, and we will promptly get in touch with you.